Frequently Asked Questions
Everything you need to know about shopping with Koana Closet.
Yes. Every dress is an original Koana Closet design, sourced directly and guaranteed for its quality, craftsmanship, and authenticity.
Delivery times vary by destination and dress availability. Estimated shipping timelines are clearly displayed at checkout before purchase. Standard domestic delivery typically takes 3-7 business days.
Yes. We ship worldwide using trusted, insured carriers to ensure secure and timely delivery. Each piece is carefully packaged to protect its structure and finish.
Our collection features a range of sizes to celebrate every body type. Please consult our Sizing & Fit Guide on each product page for detailed measurements and fit recommendations.
We do not offer in-house alterations. However, our dresses are crafted with premium fabrics and designed to be easily adjustable by a local tailor to achieve your perfect fit.
Yes. All payments are processed through a secure, encrypted payment gateway (powered by Stripe) that meets international security standards.
Yes. To be eligible for a return, you must notify us within 14 days of receiving your item. The item must be unworn, unwashed, and have all original tags attached. Approved returns are issued based on our Returns Policy.
Absolutely. Our specialists are available to provide personalized styling guidance. Feel free to Contact Us via email or phone for one-on-one assistance.