Terms of Use
Effective Date: May 10, 2026
Welcome to Koana Closet. These Terms of Use ("Terms") govern your access to and use of the Koana Closet platform, including our website and related services. By accessing or using our boutique, you agree to these Terms. If you do not agree, please do not use our services.
1. Introduction, Acceptance, and Scope
1.1 Purpose and Legal Agreement
These Terms form a binding agreement between you ("User," "you," or "your") and Koana Closet ("we," "our," or "us"). These Terms govern your use of the Koana Closet digital storefront, mobile experience, and related services (collectively, the "Platform"). By accessing the Platform, you agree to be bound by these Terms and any policies referenced herein, including our Privacy Policy and Shipping & Returns Policy.
1.2 Scope of Services
Koana Closet operates as a premier digital boutique, designed to facilitate the sale of high-end, curated women's apparel and accessories directly to consumers. We manage the curation, sale, and shipping of our physical goods.
1.3 Accepting These Terms
You accept these Terms by accessing, browsing, or utilizing any part of our Platform. You must be at least 18 years old (or the age of majority in your jurisdiction) and capable of forming a binding contract to purchase items from Koana Closet.
2. Account Creation and Responsibilities
2.1 Account Registration
While guest checkout is available, you may register for an exclusive Koana Closet account to access personalized styling, track orders, and save payment methods. You agree to provide accurate, current, and complete information during registration.
2.2 Account Security
You are strictly responsible for safeguarding your login credentials. You must not share your password or allow unauthorized access. Please notify Koana Closet immediately regarding any suspected unauthorized use of your account.
3. Acceptable Use & Conduct
You agree to utilize the Koana Closet platform strictly for its intended purpose of browsing and purchasing fashion. You agree not to:
- Violate any local, state, national, or international laws;
- Engage in fraudulent transactions or misrepresentation;
- Utilize automated scripts, bots, or scraping tools to access our inventory data;
- Interfere with the security or operational integrity of the Platform.
4. Purchasing, Pricing, and Availability
4.1 Pricing and Transparency
All pricing is listed clearly on the Platform. Koana Closet reserves the right to modify prices at any time without prior notice.
4.2 Taxes and Duties
You are responsible for paying all applicable local taxes. For international orders, customers are entirely responsible for paying customs, import duties, and corresponding local VAT where applicable.
4.3 Product Availability
All orders are subject to acceptance and availability. Items in your shopping bag are not reserved and may be purchased by other clients until checkout is completed.
4.4 Order Cancellation by Us
We reserve the right to cancel any order if we suspect fraudulent activity, if there was a pricing error, or if an item becomes unexpectedly out of stock. In such events, a full refund will be issued immediately.
5. Intellectual Property
All content published on the Koana Closet Platform—including but not limited to high-resolution photography, editorial text, logos, branding, and site design—is the exclusive intellectual property of Koana Closet. You may not copy, reproduce, distribute, or create derivative works from our content without our express written consent.
6. Privacy & Data Rights
Your privacy is paramount. Use of the Platform is governed by our Privacy Policy, which transparently explains what personal data we collect and how it is secured. If you are a resident of California (CCPA) or the EU (GDPR), you retain specific rights regarding data deletion and access.
7. Limitation of Liability and Warranties
7.1 No Warranties
The Platform is provided "as is" without warranties of any kind, either express or implied. While we strive to ensure colors and textures are represented accurately on your screen, we cannot guarantee your monitor's display will be completely precise.
7.2 Limitation of Liability
To the maximum extent permitted by law, Koana Closet shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your access to or use of the Platform or the purchase of our garments.
8. Governing Law and Dispute Resolution
8.1 Governing Law
Koana Closet operates out of Encino, California. Therefore, these Terms are governed by the laws of the State of California, USA, without regard to its conflict of laws principles.
8.2 Arbitration Agreement
By using this site, you agree that any disputes arising from these Terms or your use of Koana Closet will be resolved through binding arbitration conducted in California, rather than in court. You waive your right to participate in class actions or jury trials.
9. Modifications to Terms
We reserve the right to update or modify these Terms at any time to reflect changes in our operational or legal practices. We will notify users of any material changes by updating the "Effective Date" at the top of this page. Your continued use of the Platform after such changes constitutes your acceptance of the revised Terms.
10. Contact Us
If you have any questions or concerns regarding these Terms, please reach out to our team at Contact Us.